muno
Support
For the muno iOS app
muno is made by one person, and your message goes straight to them — not into a ticket queue. If something is broken, confusing or missing, write; everything gets read and answered.
Contact
Email is the one channel — there is no chat or phone. We usually reply within two days.
It helps if your message mentions the email you sign in to muno with, your iPhone model and iOS version, and what you expected to happen. Screenshots are welcome.
Writing from inside the app — Settings → Support — opens a pre-addressed email with the app version already in the subject line.
Quick answers
Cancel or change your subscription
muno Unlimited is billed by Apple, so the subscription is managed in your Apple Account: open iOS Settings → your name → Subscriptions, or in the app go to Settings → Unlimited potential. Cancelling stops the next charge and nothing else: every word, deck and language you collected stays yours and stays practisable.
Restore purchases
New phone, a reinstall, or the app forgot you subscribed? Make sure the device is signed into the Apple Account you purchased with, then open Settings → Unlimited potential and tap Restore purchases at the bottom of the screen.
Refunds
Payments are processed by Apple, not by us — we never see your card and cannot charge or refund it ourselves. Request a refund at reportaproblem.apple.com, signed in with the Apple Account you paid with.
Delete your account
In the app: Settings → Account → Delete account. It removes your account and everything in it — every word, deck and language — immediately and permanently. Deleting a single deck is gentler: it waits in Recently deleted for 30 days and can be restored from there.
Your data
What muno stores, who processes it and why is written down in the Privacy Policy. Any privacy request — a copy of your data, a correction, deletion — goes to the address above and is answered within a month, as the GDPR requires.